Frequently Asked Questions about K12Planet
Questions
- How do I get access to K12Planet?
- How do I get a username and password?
- When are usernames and passwords distributed?
- Which schools are participating in K12Planet?
- Why don't I see grades from all of my student's teachers?
- Why do some teachers post assignments in K12Planet and other don't?
- I forgot my password. How can I retrieve it?
- I forgot my username. How can I retrieve it?
- How can I change my username and/or password so that it is easier for me to remember?
- Why does each parent get a separate username and password?
- Who may have a K12Planet account and who can see my student's information?
- I have more than one student. Why do I have different usernames and passwords for each?
- How can I combine accounts?
- Why can't I combine my accounts?
- My middle school student is about to start high school. Will I be able to use the same account for K12Planet?
- My family moved or left Goshen Schools for a period of time and then returned. Can I use the same username and password that I used before?
- Will my K12Planet account ever expire?
- Why aren't my child's grades the same on their report card as they are on K12Planet?
Questions and Answers
Q: How do I get access to K12Planet?
A: Visit the K12Planet website and log in using your username and password. For detailed instructions download the Quick Guide for Parents or watch the interactive tutorial.
Q: How do I get a username and password?
A: To access K12 Planet you must have a username and password. These will be distributed at the beginning of the academic school year for GMS and GHS. If you did not receive a username and password, you will have to go to the school in person and request it from the school secretary. This procedure is in place to protect your student's privacy.
Q: When are usernames and passwords distributed?
A: Usernames and passwords will be distributed at the beginning of the academic school year for GMS and GHS. If you did not receive a username and password, you will have to go to the school in person or call the school and request that that the information is sent home with your student.
Q: Which schools are participating in K12Planet?
A: Currently K12 Planet is only available to parents of GMS and GHS students. K12Planet usernames and passwords were sent home to Goshen Middle School Parents with Second Trimester 2007-2008 report cards and to Goshen High School Parent with Third Grading Period report cards.
Q: Why don't I see grades from all of my student's teachers?
A: It takes time for teachers to enter grades and different classes may record grades more (or less) frequently than other classes. If you are concerned about not seeing grades and think that you should be or you are concerned about your child's progress you are urged to contact his/her teacher.
Q: Why do some teachers post assignments in K12Planet and other don't?
A: Currently only teachers at GMS are required to post assignments.
Q: I forgot my password. How can I retrieve it?
A: K12Planet handles forgotten password requests. Go to the login screen and request that your password is emailed to you. If you have not entered an email address into K12 Planet, you will have to go to the school in person or call the school and request that that the information is sent home with your student.
Q: I forgot my username. How can I retrieve it?
A: You will have to go to the school in person or call the school and request that that the information is sent home with your student.
Q: How can I change my username and/or password so that it is easier for me to remember?
A: Instructions how to change your username and password are in the Quick Reference for Parents.
Q: Why does each parent get a separate username and password?
A: You may share accounts within a family as you see fit. However, K12Planet creates an account for each parent who has custody of a student. This is useful for families when the student does not live with a particular parent or guardian fulltime.
Q: Who may have a K12Planet account and who can see my student's information?
A: Parents or guardians who have custody of a student are the only people who may have an account with K12Planet to see that's student's information. If you do not have access and believe that you should, or if you believe someone who should not have an account has access to your child's information, please contact your student's school immediately.
Q: I have more than one student. Why do I have different usernames and passwords for each?
A: K12Planet creates accounts for each parent or guardian of a student who has custody of each student. If you have more than one student at the same school you can "combine" an account so that you can see multiple students with a single username and password. For detailed instructions download the "Quick Guide for Parents" or watch the interactive tutorial.
Q: How can I combine accounts?
A: Instructions on how to combine accounts are in the Quick Reference for Parents.
Q: Why can't I combine my accounts?
A: If you have students attending different schools (example: a 7th grader at GMS and a freshman at GHS), then K12Planet will not let you combine accounts. This is a limitation of K12Planet based on how accounts are stored.
Q: My middle school student is about to start high school. Will I be able to use the same account for K12Planet?
A: No. K12Planet stores accounts based on which school a student attends. When I child moves to a different school, new K12Planet accounts are created.
Q: My family moved or left Goshen Schools for a period of time and then returned. Can I use the same username and password that I used before?
A: No. When you move or leave Goshen Community Schools your account is removed from K12Planet. When you return you will be given a new username and password.
Q: Will my K12Planet account ever expire?
A: Yes. When your student(s) leave Goshen Community Schools your account will be removed. If your student changes schools within Goshen Community Schools you will need to contact your school about getting a new account.
Why aren't my child's grades the same on their report card as they are on K12Planet?
A: In most cases report card grades should match what you will see as a final grade in K12Planet. However, final grades may be changed due to a number of reasons. Final report card grades are a more reliable source of grading information/progress. If you have concerns about a discrepancy, please contact your child's teacher.
GCS Highlights
